eCare: Difficult Conversations via Telemedicine

Instructions to Receive Credit

Tuesday, March 22, 2022, 8:00 AM - Wednesday, June 1, 2022, 5:00 PM

Fees:

There is no cost for this education

Sharing Difficult Information during a Virtual Visit can be done in a very compassionate, patient centered way.  It isn’t necessarily what you have to say-- it is how you say it, whether you are face to face or over a camera.  In any situation, there are some basic practices and language that should be used to ensure that the patient and family feel informed and listened to. This course will provide the learner with knowledge to navigate through a difficult conversation with a patient and family via virtual care.

1. Describe the key components of navigating a difficult conversation in a virtual setting
2. Discuss key components of preparing for a difficult conversation
3. Identify steps to build rapport with the patient
4. Recognize the importance of assessing patient/family knowledge of the situation as well as sharing their knowledge of the situation
5. Identify how to conclude a difficult conversation

1. Describe the key components of navigating a difficult conversation in a virtual setting
2. Discuss key components of preparing for a difficult conversation
3. Identify steps to build rapport with the patient
4. Recognize the importance of assessing patient/family knowledge of the situation as well as sharing their knowledge of the situation
5. Identify how to conclude a difficult conversation

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CME
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Avera and Avel eCare. Avera is accredited by the ACCME to provide continuing medical education for physicians. Avera designates this educational activity for a maximum of 0.5 AMA PRA Category 1 Credits(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

NCPD                                                                                                                                                                                                                         
This activity has been planned and implemented in accordance with the accreditation requirements and through the joint providership of Avera and Avel eCare. Avera Health is an Approved Provider of nursing continuing professional development by the Alabama State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. A total of 0.5 contact hours can be received upon completion of this education activity. Attendance at the entire educational activity is required to receive contact hours.

Social Work
This activity has been planned and implemented in accordance with the accreditation requirements and through the joint providership of Avera and Avel eCare. Avera Health Provider #1029 is an approved provider of continuing education by the South Dakota Board of Social Work Examiners.  Social Workers will receive 0.5 continuing education clock hours for participating in this course.

Mitigation of Relevant Financial Relationships

Avera adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible companies (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.