FAQ

Q.  Why was SSO implemented for the Avera CE Portal?

A.  Single Sign On (SSO) authentication offers users the ability to log in once to access multiple services, applications, and accounts. One of the many benefits of using SSO is you can login to the Avera CE Portal using your Avera login credentials. There is no separate login username/password to remember - making it a hassle-free way to login.

 

Q.  How will SSO work for the Avera CE Portal?

A.  To access your Avera CE Portal account, click Sign In from (located under the Avera logo).  There will be 2 buttons to choose from: 1) Sign in with your Organization ID or 2) Sign in with your email and CE portal password.  If you are already logged in to an Avera Health computer and click the "Sign in with your Organization ID" button, you will automatically be logged into the Avera CE portal.  If you are not already logged into a Avera Health computer or are using a personal device, you will be prompted to enter your Avera system network credentials (what you use to login to an Avera Health computer, Epic, etc.).  Once complete, you will be logged into the Avera CE Portal.

 

Q.  My password isn’t working

A.  Click ‘Forgot Your Password’ and enter your email address; an email will be delivered with a link to set up your password.  NOTE:  this email is time-sensitive.  The link will expire after 30 minutes.

 

Q.  I don’t remember my Avera network password?  What do I do?

A.  Single Sign On (SSO) authentication requires the use of your @avera.org email and Avera network password in order to login through SSO.   For assistance resetting your network password, you must contact the IT Help Desk at 605-332-6000.

 

Q.  I’m locked out of the CE Portal

A.  After a certain number of failed attempts to login, your account will be locked.  Email [email protected] for assistance.

 

Q. Do I have to use my @avera.org  email address to login?

A.   No, you do not have to use your @avera.org email address to login to the Avera CE portal.  However, if you do not use your @avera.org email address you will not have all the benefits provided through SSO, such as access to discounted employee registration rates, access to employee only educational opportunities, etc.

 

Q.  I'm no longer employed by Avera and do not have an @avera.org email address.  Can I still participate in Avera Health CE activities?

A.   Yes, you can still participate in many Avera Health CE activities.  However, some activities may not be visible to you on our CE Calendar or might not display a discounted employee price.

 

Q.  Has the process to receive CME credits changed?

A.  No, the process to claim CE credit has not changed.  If you currently text in for credit, you will continue to be able to text in.  The only thing that has changed is how you log in to the Avera CE Portal to view the calendar, register for conferences, view your credit transcript if you are an Avera Health employee and your Avera CE Portal account uses @avera.org

 

Q.  How can I make sure I receive CEUs when attending RSS sessions/educational activities?

A.  Make sure your profile is up to date.  You will also need to make sure to text your attendance using the 5 digit code provided to you.

 

Q.  I am not being awarded the correct CEUs

A.  Check your Profile (My CE  - Profile) to confirm the profession and degree are correct.

 

Q.  I just logged in through SSO (Organization ID) and all of my past credits are missing.  What do I do?

A.   If you logged in through the SSO/Avera Network ID process and your account shows no credit earned even though you have previously had credit, we most likely have a duplicate account for you.  Please contact the CE Team at [email protected] for assistance with merging your accounts.

 

Q.  You can only record attendance once to an activity.

A.  Attendance can only be recorded one time.  If you try to record your attendance more than once, you will receive a message informing you that your attendance has already been recorded. If you attempt to record your attendance to an activity for which you are not registered, you will receive a message informing you that you are not registered for the event.

 

Q.  How long is the texting code valid?

A.  The texting code is valid during the activity or up to 24 hours after the activity ends.

 

Q.  Unable to record attendance: if you receive the reply, "Attendance error...Outside meeting times", contact [email protected] within 24 hours after the activity ends.

A.  Contact [email protected] and the staff can help you.  

 

Q.  Unable to locate  an evaluation in my account.

A.  An evaluation expires 30 days after the education date.  If you recorded your attendance but did not complete the evaluation within 30 days of the activity, the evaluation will not be available and CE will not be awarded.

 

Q.  Unable to locate  a certificate of completion in my account.

A.   The certificate will fall off your account 30 days after the education.  If  you are required to submit a certificate of completion for re-licensure, it is important to save a copy of the certificate of completion sent to the email associated with the Avera CE Portal once the evaluation was completed and submitted.

 

Q.  I am unable to locate the Online Disclosure Form?

A.  Look for the disclosure button at the bottom of the Home page or click on My Tasks button (top right corner).  NOTE: Login is required.

 

Q.  I am unable to complete an Online Disclosure Form?

A.  Click the “Disclosure” button located at the bottom of the Home page. Be sure to scroll to the bottom of the form to complete the date and click "Submit".    NOTE:  Login is required.

 

Q.   How do I get back to take my test?

A.  Click your ‘My CE’ button, then click Tests.  Click the Show Completed Tests box.  This will list any test that needs to be completed.

 

Q.   I am unable to register for a conference / series.

A.  Signing in before registering makes the registration process smoother.  When registering, make sure to click "Finish" on the summary page or registration will not be complete. NOTE:  if your profile is incomplete, you will be unable to register until it is completed.

 

Q.  Why do I not have a receipt available?

A.  If there is no cost associated with the activity, there is no receipt.

 

Q.  My CE is not appearing on my CME Passport?

A.  For Avera to transmit your education to CME Passport, your Avera CE Portal account must contain all state licensure information, NIP#, birth month and birth date.

 

Q.  How do I access CME Passport?

A.  If you are a physician and want to access your CME Passport account, click here.

 

Q.  How does this affect the CloudCME mobile app?

A.   If you are an Avera Health employee, you will need to log out of the mobile app and log back in using the new single sign on process.  Organization Code for the mobile app is Avera.