FAQ

Q.  System does not recognize my email

A.  Ensure you are using the email address you used to log into the CloudCME system. Email [email protected] for assistance. If you have never received CEUs from Avera previously, click ‘Sign In With Your Email and Password’ and then ‘Don’t Have an Account’ to create an account.

Q.  Should I be using my home email or work email?

A.  This is your preference.  Whatever you choose, be sure you can access if you need to reset password, etc.

Q.  My password isn’t working

A.  Click ‘Forgot Your Password’ and enter your email address; an email will be delivered with a link to set up your password.  NOTE:  this email is time-sensitive.  The link will expire after 30 minutes.

Q.  I’m locked out of the CE Portal

A.  After a certain number of failed attempts to login, your account will be locked.  Email [email protected] for assistance.

Q.  How can I make sure I receive CEUs when attending RSS sessions/educational activities?

A.  Make sure your profile is up to date.  You will also need to make sure to text your attendance to the 5 digit code provided to you.

Q.  I am not being awarded the correct CEUs

A.  Check your Profile (My CE  - Profile) to confirm the profession and degree are correct.

Q.  You can only record attendance once to an activity.

A.  Attendance can only be recorded one time.  If you try to record your attendance more than once, you will receive a message informing you that your attendance has already been recorded. If you attempt to record your attendance to an activity for which you are not registered, you will receive a message informing you that you are not registered for the event.

Q.  How long is the texting code valid?

A.  The texting code is valid during the activity or up to 24 hours after the activity ends.

Q.  Unable to record attendance: if you receive the reply, "Attendance error...Outside meeting times", contact [email protected] within 24 hours after the activity ends.

A.  Contact [email protected] and the staff can help you.

Q.  Unable to locate  an evaluation in my account.

A.  An evaluation expires 30 days after the education date.  If you recorded your attendance but did not complete the evaluation within 30 days of the activity, the evaluation will not be available and CE will not be awarded.

Q.  Unable to locate  a certificate of completion in my account.

A.   The certificate will fall off your account 30 days after the education.  If  you are required to submit a certificate of completion for re-licensure, it is important to save a copy of the certificate of completion sent to the email associated with the Avera CE Portal once the evaluation was completed and submitted.

Q.  I am unable to locate the Online Disclosure Form?

A.  Look for the disclosure button at the bottom of the Home page or click on My Tasks button (top right corner).  NOTE: Login is required. 

Q.  I am unable to complete an Online Disclosure Form?

A.  Click the “Disclosure” button located at the bottom of the Home page. Be sure to scroll to the bottom of the form to complete the date and click "Submit".    
NOTE:  Login is required. 

Q.  How do I find my certificate?

A.   Click the  ‘My CE’ button, then click Evaluations and Certificates.  A certificate will expire 30 days after the date of the education.

Q.   How do I get back to take my test?

A.  Click your ‘My CE’ button, then click Tests.  Click the Show Completed Tests box.  This will list any test that needs to be completed.

Q.   I am unable to register for a conference / series.

A.  Signing in before registering makes the registration process smoother.  When registering, make sure to click "Finish" on the summary page or registration will not be complete. NOTE:  if your profile is incomplete, you will be unable to register until it is completed.

Q.  Why do I not have a receipt available?

A.  If there is no cost associated with the activity, there is no receipt.

Q.  My CE is not appearing on my CME Passport?

A.  For Avera to transmit your education to CME Passport, your Avera CE Portal account must contain all state licensure information, NIP#, birth month and birth date.

Q.  How do I access CME Passport?

A.  If you are a physician and want to access your CME Passport account, click here.