Closing the Generational Experience Gap – Driving Improvement on the Patient Experience across the Continuum

Friday, October 3, 2025, 7:30 AM - 12:00 PM, Yankton, SD

No charge but registration is necessary

Zoom link will be sent to those registering as attending virtually 3 days prior to the event. 

With five generations in the workforce caring for five generations of patients, what works to create a memorable and positive patient experience may not work for others. With expectations at an all-time high, constant change in the healthcare environment, and a need to do more with less, this highly interactive session will leverage national data from millions of patients to provide guidance on where to focus (by generation) and most importantly what we can do as healthcare professionals to maximize outcomes. Experts will share insights and strategies to ensure a safe, high quality, patient-centered outcome for every patient, in every experience, every time…regardless of generation.

1. Articulate the state of patient experience across the US, based on generational differences, including key drivers or overall satisfaction and experience.
2. Apply evidence-based practices for improving outcomes in safety, quality, experience of care and efficiency to drive positive patient and family experiences by generation.
3. Inspire themselves and others to drive change relative to the patient experience.

All educational materials provided during and after the course are for your personal use only and should not be reproduced or distributed in any manner.

 

ADA Statement:

ADA accommodations will be made in accordance with the law.  If you require ADA accommodations, please indicate what your needs are at the time of registration.  We cannot ensure the availability of appropriate accommodations without prior notification.

In support of improving patient care, Avera is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Avera designates this activity for a maximum of 3.5 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.

Mitigation of Relevant Financial Relationships

Avera adheres to the Joint Accreditation’s Standards for Integrity and Independence in Accredited Continuing Education.

Individuals in a position to control the content of this CE activity, including faculty, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible companies. An ineligible company is any entity whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. All of the relevant financial relationships listed below have been mitigated prior to the commencement of the activity.